Terms of Service
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and Ephesus OÜ (Ephesus Cafe & Brasserie), its directors, officers, employees, and agents expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by us, except where noted. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
This website is not intended for users under the age of 16 and such users are expressly prohibited from using portions of the website for which registration is required, such as but not limited to our reviews, forums, and chat areas. Any information submitted by such users will not knowingly be used, posted or retained.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We are fully exonerated from all responsibilities for the content of the linked website(s).
You may not create a link to this website from another website or document without Ephesus OÜ (Ephesus Cafe & Brasserie)'s prior written consent.
Acceptable Site Uses
The user agrees and consents that the website owner and/or its affiliates may use his/her personal data for a purpose relating to the provision of services offered by us including marketing services and events of the website owner and its affiliates.
All users agree to indemnify and hold harmless the Website Owner, its directors, officers, employees and agents from and against any claims, actions, demands, losses or damages arising from or resulting from their use of the sites or their breach of the terms of this Agreement. The Website Owner will provide prompt notice of any such claim, suit or proceedings to the relevant user.
We respect the intellectual property of others, and we ask our users to do the same. We may, in appropriate circumstances and at its discretion, suspend or terminate the access of and take other actions against users, subscribers, registrants and account holders who infringe the copyrights of others.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we will put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website's terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.
Public Forums and User Submissions
Any material submitted to the public areas by you (which include Guestbook, Feedback, Recipe submission found on the website will be posted only after it is endorsed, reviewed or approved by us. We reserve the rights to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;
violate any copyright, trademark, other applicable Republic of Estonia or international laws or intellectual property rights of the Website Owner or any other third party;
submit contents containing marketing or promotional material which is intended to solicit business.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system. In any event, the Website Owner, its Officers, Directors, Employees or Agents shall not be liable for any losses, claims for damages suffered by any user whatsoever and howsoever arising or resulting from the use or inability to use this website and its contents, including negligence and disputes between any parties.
Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
General Entire Agreement
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. The Website Owner shall not be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Cancellation instruction / return policy
Ephesus OÜ (Ephesus Cafe & Brasserie) and its representatives reserve the sole right to cancel your order in the following circumstances:
(i) in the event of the designated address falling outside the delivery zone offered on our platform;
(ii) failure to contact you by phone or email at the time of confirming the order placement;
(iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery;
(iv) unavailability of all the items ordered by the customer at the time of booking the order; or
(v) failure due to reasons beyond our control or attributable to the Vendor.
In the unlikely event that you deliver a wrong item to the customer, he/she can reject the delivery of the wrong item and you will have to fully refund the online payment made in advance (for the missing item) within 14 days. If you can do only a partial delivery (as a few items might not be available), your restaurant’s staff should inform the customer or propose a replacement for the missing items.
We are not responsible for wrong or partial delivery from your end. The issue has to be settled directly with the customer. If you regularly follow practices such as wrong or partial delivery, even after giving regular warnings and improvement opportunities, your restaurant will be removed or blocked from continuing to serve through Ephesus OÜ (Ephesus Cafe & Brasserie).
You must notify the Ephesus OÜ (Ephesus Cafe & Brasserie) immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the restaurant accepts your cancellation, no cancellation fee applies. If the restaurant refuses cancellation, (e.g. preparation of order placed by you has been completed and/or delivery personnel has already been dispatched), we will not be able to refund any order, which has been already dispatched. As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same from the restaurant. Usually, this is within 5 minutes of placing an order.
If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. We may cancel a contract/order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
In the unlikely event that the Ephesus OÜ (Ephesus Cafe & Brasserie) delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item/order within 14 days by the restaurant. If the Ephesus OÜ (Ephesus Cafe & Brasserie) can only do a partial delivery (as a few items might not be available), its staff should inform you or propose a replacement for the missing items. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Ephesus OÜ (Ephesus Cafe & Brasserie). You can register a complaint with us and if we have similar complaints from other users, Ephesus OÜ (Ephesus Cafe & Brasserie) will ensure that such practices are not followed.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of the Republic of Estonia without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of the Republic of Estonia in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
Comments or Questions
If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.